English What is Service and how do you maintain a good customer relationship?
“We train and hold courses for companies that want to improve or reach a new level of service”
HELP THIS?
Aspirera Solutions helps you set clear goals on how you can improve your way of working to maintain or improve your service to your new and existing customers.
Keep in mind that your staff is your Brand!
Why? Many companies today are losing customers due to poor service. Many people do not think about the small details and how important the Service actually is. How to speak and respond to a customer can either lead to a long-term business relationship or simply that the customer chooses never to return. A first impression and how to be treated is crucial for future collaborations.
The goal? To lift the employees so that they work both internally and externally as a team and together have common service goals. That there is a red service thread throughout the company.
How far as a “brand” is reflected towards the customers when it comes to service.
Course layout * What is Service is something you can learn? * How do we work today with our customers and partners? * How do we work internally? * How do we resolve conflicts? * What can we improve to achieve a higher level of service? * Customers with different needs * What is our goal as a company? *Practical exercises * Role Playing * Speech & Writing * Small & Big Details
We always offer a personal meeting free of charge where we go through the company’s needs, conditions and goals.
